Terms of service

Terms of Service

Last updated: May 2026

Welcome to LUMIÈRE. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully.

  1. General

LUMIÈRE operates an online retail store selling designer lighting fixtures and accessories. These Terms govern your use of our website and any purchases made through it.

  1. Products and Pricing

All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

Prices are displayed in your local currency and are subject to change without prior notice. Prices do not include any applicable import duties or taxes for international orders, which are the responsibility of the buyer.

We make every effort to display product colours and dimensions accurately. However, due to variations in monitors and screens, actual colours may differ slightly from what appears on your device.

  1. Orders and Payment

By placing an order, you are making an offer to purchase. All orders are subject to acceptance and availability. We reserve the right to refuse any order at our discretion.

Payment is processed at the time of purchase. We accept all major credit cards and payment methods available through our checkout.

  1. Shipping

We offer free worldwide shipping on all orders. Estimated delivery times vary by destination

These timeframes are estimates and not guarantees. LUMIÈRE is not responsible for delays caused by customs processing, local postal services, or circumstances beyond our control.

  1. Returns

Returns are accepted within 30 days of delivery for unused items in original packaging. All returns are issued as store credit. Please refer to our Return Policy for full details.

  1. Intellectual Property

All content on this website, including text, images, logos, product designs, and graphics, is the property of LUMIÈRE and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.

  1. Limitation of Liability

LUMIÈRE shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim shall not exceed the amount you paid for the product in question.

Products sold by LUMIÈRE are intended for residential and commercial interior use. Any modification, improper installation, or misuse of products voids all warranties and liability.

  1. Warranty

All LUMIÈRE products are covered by a 5-year warranty against manufacturing defects. This warranty does not cover damage resulting from improper installation, misuse, modification, or normal wear. To make a warranty claim, contact us at thelouisdavidb@gmail.com with your order number and description of the issue.

  1. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes arising from these Terms or your use of our website shall be resolved in the courts of New Zealand.

  1. Changes to Terms

We reserve the right to update these Terms at any time. Changes take effect immediately upon posting to our website. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

  1. Contact

For questions about these Terms, contact us a thelouisdavidb@gmail.com